Call Center Supervisor

Description:

Job Location: Dubai
Experience: 1 – 2 Years
Job Type: Full Time
Responsibilities:
Supervise and support call center agents in daily operations
Monitor call quality, performance, and customer satisfaction
Handle escalated customer issues and provide resolutions
Ensure accurate handling of flight bookings, cancellations, and inquiries
Train, coach, and motivate team members
Prepare performance reports and ensure KPI targets are met
Coordinate with operations and customer service teams

Email CV: psinfo1990@gmail.com